Frequently Asked Questions
Everything you need to know about our unique artist-designed collections.
How are the artists involved in the creation of your products?
Every product features original artwork created by our collective of artists living with complex neuro-diverse and physical support needs. Each piece is a collaborative effort between the artists and our professional design team.
What are your shipping rates and delivery times?
We offer standard shipping across the UK and international delivery options. Orders are typically processed within 2-3 business days, with standard delivery taking an additional 3-5 days depending on your location.
Can I return an item if I change my mind?
Yes, we accept returns within 30 days of purchase provided the items are in their original, unused condition and packaging. Please note that certain items, like soaps or food products, may be exempt for hygiene reasons.
Where does the profit from my purchase go?
ARTHOUSE Unlimited is a charity. 100% of our sales revenue is reinvested into the charity to support our artists, fund our studio spaces, and ensure the long-term sustainability of our creative projects.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products sustainably made?
We strive to be as eco-friendly as possible. Many of our products, such as our soaps and candles, use natural ingredients and recycled packaging, and we prioritize working with ethical UK-based suppliers.